When shopping with us, please make sure you agree with the following terms and conditions.
Customers or visitors to this website are referred to as “you.” Whichcraft of Covent Garden is referred to as “us,” “our” or “we.”
Contract of sale
No contract will be formed until you have received an email stating that your order status is "Posted" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).
Making a purchase
When you purchase an item from us, you will receive an email confirming receipt of your order. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
All prices shown on our website are inclusive of VAT (where applicable) and in your chosen currency (default is GBP).
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely, and securely. It is important that you retain any packaging if you want to make a return.
Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.
Customs and Duty
With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll endeavour to reach a mutually agreeable resolution.
We understand that you want to shop securely and with confidence; we therefore use an online secure payment service provider to process your payment. They use state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without our written consent. You must also not use our website in any way that undermines the credibility of Whichcraft of Covent Garden
These terms and conditions shall be governed by and construed in accordance with the laws of England, without resort to its conflict of law provisions. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts.